Customer Service Order Processing at John Crane

Position: Customer Service for Order Processing at John Crane
Step into a Customer Service role at John Crane in Canada, where you will specialize in order processing and customer support for manufacturing. Engage effectively with clients and help streamline their operations.

You will assist customers with mechanical seals, manage inquiries through multiple avenues, and ensure orders are entered correctly.

Your role will require interaction with diverse departments to maintain order accuracy and efficiency, establishing a commitment to customer service excellence.

Key Responsibilities:

• Provide comprehensive support for mechanical seal orders

• Communicate effectively via phone, fax, and email with customers

• Coordinate with internal teams to verify order requirements

• Oversee order management to meet delivery expectations

• Maintain documentation and reference files for sales and pricing

Requirements:

• Mechanical Technologist/Technician College Diploma preferred

• Minimum 2 years in customer service within manufacturing

• Ability to read and interpret technical drawings

• Strong written and verbal communication abilities

• ERP and CRM experience is beneficial

Leverage your customer service experience at John Crane to enhance efficiency and satisfaction.
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