Call Center Sales Representative

Position: MCI Call Center Sales Representative
Join MCI in Sydney, NS as a Call Center Representative focused on customer satisfaction and sales. This position engages in supporting clients through efficient communication and problem resolution.

As a Call Center Representative, you will be integral in helping resolve customer inquiries and sales inquiries  role emphasizes building customer relationships, effectively managing accounts, and enhancing client knowledge about products and services. MCI provides comprehensive training for all new hires.

Key Responsibilities:

• Answer customer calls and resolve issues promptly

• Enhance product knowledge to assist clients effectively

• Cultivate and maintain strong client relationships

• Utilize advanced contact center technology for effective service

• Escalate unresolved issues to the managerial team

Requirements:

• Must be at least 18 years old

• High school diploma or equivalent needed

• Strong communication and typing skills are essential

• Proficiency in MS Office Suite is necessary

• Reliability and strong attendance record required

Become part of MCI's dedicated team and refine your skills in customer service and sales.
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