Energy Customer Care Specialist

Position: MCI Energy Customer Care Specialist
Become an integral part of MCI as an Energy Customer Care Representative in Sydney, NS. This role combines customer engagement with sales expertise in a vibrant call center!

As a key player in our team, you will drive customer satisfaction through both inbound and outbound sales calls. You will learn to navigate innovative communication technologies and state-of-the-art practices.

Your role emphasizes building relationships and providing solutions that enhance customer experiences. Engaging training prepares you for success, setting the stage for your growth.

Key Responsibilities:

• Facilitate inbound and outbound customer calls

• Investigate and resolve inquiries with accuracy

• Document customer interactions efficiently

• Adhere to operational procedures with professionalism

• Collaborate with team members to enhance service

Requirements:

• Minimum 18 years of age required

• High school diploma or equivalent

• Experience with computers and data-entry tasks

• Proficiency in English required

• Ability to handle customer queries and maintain focus

Use your customer service skills to succeed at MCI while enjoying a positive and productive atmosphere.
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