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Job Description & How to Apply Below
As part of MCI, you will manage customer calls, ensuring the delivery of high-quality service that supports renewals and enhances customer relationships. Your expert communication abilities will drive sales growth while utilizing advanced technology for efficient account management. The position offers pathways to advancement within the company, including opportunities in training and management.
Key Responsibilities:
• Professionally handle customer inquiries and calls
• Promote new products and upsell services effectively
• Utilize systems for claims processing and account management
• Maintain customer data integrity and records
• Achieve first-call resolutions through strong problem-solving skills
Requirements:
• High school diploma or equivalent required
• Experience with data entry and customer relations
• Fluent English communication skills necessary
• Strong organizational skills and reliability needed
• Capable of working effectively in a fast-paced environment
Become a vital part of MCI’s renewal sales team and leverage your communication skills to ensure customer satisfaction.
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