Technical Customer Service Representative

Take the first step in your career as a Technical Support Representative vide outstanding customer support while managing technical inquiries over the phone.

This full-time, entry-level role focuses on addressing customer questions and promoting new services while ensuring satisfaction. With a commitment to world-class training, MCI welcomes driven candidates seeking growth in customer service. While prior experience isn't necessary, enthusiasm and reliability are key elements for prospective representatives.

Key Responsibilities:

• Address customer inquiries through inbound calls

• Achieve effective problem resolution on initial contact

• Document customer interactions and claims promptly

• Leverage knowledge to assist customers accurately

• Keep abreast of updates through ongoing training

Requirements:

• Candidates must be 18 years or older

• High school diploma or equivalent required

• Type proficiently at 20+ words per minute

• Familiar with Microsoft Office software

• Strong conflict resolution and problem-solving skills

Contribute to a customer-focused culture at MCI and help clients navigate their technical needs effectively.
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