Job Description & How to Apply Below
Position Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Kickstart your career with us! We’re hiring Bilingual Customer Service Representatives to join our growing team and support inbound customer service , help desk , and back-office operations for both commercial clients and public sector programs .
In this role, you’ll handle inbound inquiries , assist with product and process-related questions , and troubleshoot basic technical issues while representing some of the most recognized brands in the world . If you’re a strong communicator with a passion for helping others, we want to hear from you!
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Responsibilities
Handle inbound and outbound calls in a courteous and professional manner
Resolve customer issues with first-call resolution strategies
Research and coordinate with internal departments to resolve inquiries
Accurately document customer interactions and claims in CRM systems
Use internal knowledge bases and training to answer questions confidently
Follow all required scripts, policies, and confidentiality protocols
Escalate complex issues to supervisors when needed
Stay current on program updates through training and team meetings
Meet all attendance and schedule requirements
Qualifications
Must be 18 years or older
High school diploma or equivalent
Excellent written and verbal communication skills
Ability to type 20+ words per minute
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual with strong time management skills
Strong problem-solving, conflict resolution, and customer service skills
Able to multi-task, stay focused, and work independently
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