Job Description & How to Apply Below
LOCATION
Sydney, NS
POSITION OVERVIEW
TELEPHONE SALES REPRESENTATIVE
We are looking for a sales representative to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, set appointments, and make sales via outbound calls. We believe in enabling your success with best-in‑business training, support, and growth potential. If you have a positive and persuasive personality and the drive to succeed, this is the career for you.
Candidates should have excellent communication skills, willingness to learn on the job, and be highly reliable. The position offers on the job paid training. Compensation is commensurate with experience. Prior contact center experience isn’t required; experience in customer service, tech support, inside sales or back‑office support is a plus.
POSITION RESPONSIBILITIES
Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best‑in‑class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Accurately document and process customer claims in appropriate systems
Follow all required scripts, policies, and procedures
Utilize knowledge base and training to accurately answer customer questions
Comply with requirements surrounding confidential information and personal information
Appropriately elevate customer issues with the managerial team
Ensure first call resolution through problem solving and effective call handling
Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements
CANDIDATE QUALIFICATIONS
Required
Must be 18 years of age or older
High school diploma or equivalent
Experience with data entry utilizing a computer
The ability to read and speak English fluently
Have a wired, high‑speed internet connection (download speed of 20 Mbps or greater)
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20 + words per minute)
Ability to work regularly scheduled shifts within our hours of operation including the training period
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Familiarity with computer and Windows PC applications and ability to learn new and complex computer system applications
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow‑up on customer issues
An aptitude for conflict resolution, problem‑solving, and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi‑task, stay focused, and self‑manage
Strong team orientation and customer focus
The ability to thrive in a fast‑paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and ability to build relationships with your team and customers
Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment
State or Federal work experience
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
COMPENSATION DETAILS
At…
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