Entry-Level Technical Support Agent

Step into the world of customer service as an Entry-Level Technical Support Agent in Sydney, NS. This full-time opportunity blends customer interaction and technical troubleshooting.

As a vital player at MCI, you will aid customers by addressing their inquiries and resolving technical issues. While previous experience is not required, candidates should have a knack for problem-solving, effective communication, and a reliability. Paid training will be offered to help you succeed in this supportive role.

Key Responsibilities:

• Ensure courteous and effective customer service interactions

• Resolve customer inquiries on the first call whenever possible

• Document customer issues accurately and thoroughly

• Update knowledge on systems and procedures through training

• Attend meetings for continuous improvement

Requirements:

• Open to candidates 18 years and older

• High school diploma or equivalent

• Excellent typing skills (20+ words per minute)

• Customer service experience is beneficial

• Strong focus on conflict resolution and customer satisfaction

Successful candidates will demonstrate a commitment to learning and a customer-first approach.
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