Customer Support Agent

Position: Customer Support Agent MCI
Step into the role of Customer Support Agent at MCI in Sydney, NS, where your expertise will shine as you assist customers with their needs. Deliver outstanding service and support.
MCI is looking for passionate individuals who excel in customer interaction and problem-solving. In this role, you will answer customer inquiries, provide technical assistance, and maintain documentation in our CRM system. Strong communication skills and experience in customer service are essential for this position.

Key Responsibilities:

• Respond to customer calls and address inquiries

• Supply product and service information accurately

• Handle complaints and resolve issues swiftly

• Keep detailed records in the CRM system

• Follow up for customer satisfaction
Requirements:

• Age requirement: 18 years or older

• High school diploma or GED required

• Fluency in English and Spanish necessary

• Excellent communication skills a must

• Customer service experience is advantageous
Join MCI and utilize your skills to enhance our customer experience in Sydney!
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