Sales Representative

Sydney, NS

We are seeking Sales Representatives to support campaigns for renowned brands. In this role, you’ll connect with prospective and existing customers, promote products and services, upsell where appropriate, and deliver exceptional customer experiences. With our industry‑leading training program, you’ll gain the tools and support you need to thrive and grow.

• Make outbound and receive inbound calls in a professional and courteous manner
• Educate customers on products and services, identifying upsell opportunities
• Understand customer needs and recommend tailored solutions
• Use internal systems to manage accounts and process transactions accurately
• Research and resolve customer issues, coordinating with other departments as needed
• Accurately document customer interactions and follow established procedures
• Adhere to scripts, policies, and compliance standards
• Maintain confidentiality and handle sensitive information responsibly
• Escalate complex issues to supervisors or appropriate teams
• Stay current with training, updates, and system changes
• Meet attendance and scheduling expectations

• Must be 18 years or older
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable and punctual with a strong work ethic
• Strong problem‑solving and conflict‑resolution skills
• Customer‑focused, empathetic, and solution‑oriented
• Ability to multitask and manage time effectively
• Comfortable in a fast‑paced, evolving environment
• Team‑oriented with strong interpersonal skills

• Must be authorized to work in the country where the job is based
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
• Must be willing to submit to drug screening (does not apply in Canada)

• Paid Time Off:
  Earn PTO and paid holidays
• Health Benefits:
  
  Full‑time employees eligible for supplemental health coverage through Blue Cross
• Life Insurance:
  Access life insurance options
• Supplemental Insurance:
  Accident and critical illness insurance
• Career Growth:
  Internal promotions and advancement opportunities
• Paid Training:
  Learn new skills while earning a paycheck
• Fun, Engaging Work Environment:
  Team‑oriented culture fostering collaboration
• Casual Dress Code:
  Work comfortably

This job operates in a professional office environment. While performing the duties, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move around the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI does not discriminate based on any protected characteristic. MCI’s policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.