Job Description & How to Apply Below
Position Overview
Sydney, NS. Customer Service Representative at MCI.
In this role you will provide inbound customer support, technical troubleshooting, help desk assistance, and back‑office processing for commercial and public sector clients, delivering exceptional customer experiences in a dynamic, high‑growth environment.
Key Responsibilities
Manage inbound calls, chats, and emails with professionalism and empathy.
Resolve product, process, and basic technical inquiries, aiming for first‑contact resolution.
Identify customer needs and offer relevant product or service solutions.
Research, troubleshoot, and collaborate with internal teams to resolve issues.
Document customer interactions accurately and maintain data confidentiality.
Stay updated through ongoing training and knowledge resources.
Uphold service standards and meet performance goals in a fast‑paced environment.
Qualifications
Must be 18 years or older with a high school diploma or equivalent.
Excellent written and verbal communication skills.
Strong problem‑solving, conflict resolution, and troubleshooting abilities.
Ability to type 20+ WPM and navigate multiple systems confidently.
Proficiency with Microsoft Office and familiarity with Windows operating systems.
Reliable, punctual, and motivated with a strong work ethic.
Customer‑first mindset: empathetic, patient, and responsive.
Ability to multi‑task, self‑manage, and adapt in a fast‑paced setting.
Team‑oriented with a positive, professional attitude.
Preferred Experience (Not Required)
1+ year in customer service, contact center, help desk, technical support, inside sales, or back‑office roles.
Experience handling government or enterprise accounts.
Knowledge of CRM tools or call center systems.
Benefits
Paid Time Off and paid holidays.
Health benefits for full‑time employees.
Life insurance options.
Accident and critical illness supplemental insurance.
Career growth opportunities with internal promotions.
Paid training and development.
Casual dress code and engaging work environment.
Conditions of Employment
Must be authorized to work in Canada.
Subject to background and drug screening investigation.
Physical Requirements
The position is largely sedentary, with occasional light lifting up to 40 pounds.
Equal Opportunity Statement
MCI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics.
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