MCI Call Center Sales Leadership

Elevate sales performance at MCI as a Call Center Sales Manager. Oversee operations, inspire teams, and enhance customer engagement in a fast-paced setting.
In the role of Call Center Sales Manager, you will manage a team of call center supervisors, focusing on developing their coaching skills and improving customer service processes. You’ll handle operational metrics and drive productivity to meet performance targets while ensuring high-quality delivery across all service interactions. This is a pivotal role that influences revenue growth and customer satisfaction.

Key Responsibilities:

• Manage a team of call center supervisors

• Establish performance goals and monitor outcomes

• Coach supervisors on best customer service practices

• Audit quality assurance to enhance service

• Prepare schedules and optimize workflows
Requirements:

• Must be at least 18 years old

• Excellent communication and interpersonal skills

• Strong typing speed and tech proficiency

• Experience in a call center environment preferred

• Ability to evaluate and resolve customer issues
Join MCI to inspire success and drive team performance in a rewarding environment.
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