Outbound Sales

Position Overview

We are looking for outbound sales representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will make outbound calls to prospective customers and upsell existing ones while providing customer information on client products and services. With an industry-leading training program, you will thrive and grow.

Compensation
:
Competitive base wage with lucrative sales commissions, contest incentives, and other incentives.

To be considered, you must complete a full application on our careers page, including screening questions and a brief pre‑employment test.

Key duties include:

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information and coordinate with other departments to resolve issues as applicable.
• Utilize systems and technology for account management tasks and customer order processing.
• Follow all required scripts, policies, and procedures.
• Comply with confidentiality and personal information requirements.
• Escalate customer issues to appropriate staff and management as needed.
• Attend meetings and training, reviewing all new training material to stay up‑to‑date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with punctual attendance.
• Ability to evaluate, troubleshoot, and follow‑up on customer issues.
• Aptitude for conflict resolution, problem‑solving, and negotiation.
• Customer‑service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Thrives in fast‑paced environments where change and ambiguity are prevalent.
• Excellent interpersonal skills and ability to build relationships with team and customers.

Preferred (Not Required):

• One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
• State or Federal work experience.

• Paid Time Off: Earn PTO and paid holidays.
• Health Benefits: Full‑time employees eligible for supplemental coverage through Blue Cross.
• Life Insurance: Options to safeguard loved ones.
• Supplemental Insurance: Accident and critical illness coverage.
• Career Growth: Internal promotion opportunities.
• Paid Training: Earn a paycheck while learning new skills.
• Work Environment: Team‑oriented culture with casual dress code.

We offer a wide range of scheduling options, multiple shifts, and weekly work variations to fit diverse lifestyles. Flexible, customized scheduling is a perk of working with us.

This is a professional office environment. Responsibilities include operating a computer, phone headset, and other office equipment. Required duties may involve sitting/standing for long periods, occasional light lifting up to 40 pounds, and general office tasks.

• Authorized to work in the country where the job is based.
• Willing to submit to a Level II background and/or security investigation with a fingerprint.
• Willing to submit to drug screening (does not apply in Canada).

Consistent with the Americans with Disabilities Act (ADA), we provide reasonable accommodations to qualified applicants or employees with a disability unless undue hardship arises. Contact Human Resources for accommodations.

MCI embraces differences and believes diversity benefits our employees, customers, and community. All employment…