Sales Representative | NS | Onsite

Sydney, NS

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Everything‑as‑a‑Service (XaaS) cloud technology solutions to a range of industries. Our contact centers serve customers through on‑site and remote agents, leveraging advanced technologies to enhance journeys, drive scalability, and reduce costs.

We are looking for Sales Representatives to support a variety of campaigns for well‑known brands. In this role, you will connect with prospective and existing customers, promote products and services, upsell where appropriate, and deliver exceptional customer experiences.

• Make outbound and receive inbound calls in a professional and courteous manner
• Educate customers on products and services, identifying upsell opportunities
• Understand customer needs and recommend tailored solutions
• Use internal systems to manage accounts and process transactions accurately
• Research and resolve customer issues, coordinating with other departments as needed
• Accurately document customer interactions and follow established procedures
• Adhere to scripts, policies, and compliance standards
• Maintain confidentiality and handle sensitive information responsibly
• Escalate complex issues to supervisors or appropriate teams
• Stay current with training, updates, and system changes
• Meet attendance and scheduling expectations

• Must be 18 years or older
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable and punctual with a strong work ethic
• Strong problem‑solving and conflict resolution skills
• Customer‑focused, empathetic, and solution‑oriented
• Ability to multitask and manage time effectively
• Comfortable in a fast‑paced, evolving environment
• Team‑oriented with strong interpersonal skills

• Must be authorized to work in the country where the job is based
• Must be willing to submit to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Starting compensation is based on experience. We offer a range of benefits and incentives.

• Paid Time Off:
  Earn PTO and paid holidays to take the time you need.
• Health Benefits:
  
  Full‑time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance:
  Access life insurance options to safeguard your loved ones.
• Supplemental Insurance:
  Accident and critical illness insurance
• Career Growth:
  Significant advancement opportunities through internal promotions.
• Paid Training:
  Learn new skills while earning a paycheck.
• Fun, engaging work environment and casual dress code.

This job operates in a professional office environment and requires the employee to be largely sedentary, sitting or standing for long periods while using a computer and telephone headset. The employee will regularly use a computer, phone, copier, and printer, and may occasionally move about the office, reach, raise or lower objects, and exert force up to 40 pounds.

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship.

MCI maintains a work environment free from discrimination and is committed to a diverse and equal‑opportunity environment. MCI will consider qualified applicants with criminal histories for employment in accordance with local and federal requirements. MCI will not tolerate discrimination or harassment based on any protected characteristic.