Customer Service Representative

Position: Full-Time Customer Service Representative
Launch your career as a Full-Time Customer Service Representative with MCI, where you'll support inbound customer inquiries and technical issues. Enjoy a role where every interaction counts!

In this position, you will assist both commercial and public sectors with customer service, troubleshooting, and product sales across various programs. Engaging with customers nationwide, you'll ensure a stellar service experience while continually developing your skills through MCI's industry-leading training. We seek highly reliable candidates with exceptional communication skills who thrive on learning new tasks.

Key Responsibilities:

• Handle inbound and outbound customer contacts professionally

• Listen to and understand customer needs effectively

• Research systems for missing information and coordinate with departments

• Utilize systems for accurate account management

• Ensure first call resolution through problem-solving

Requirements:

• Must be 18 or older with a high school diploma

• Strong communication skills, both written and verbal

• Experience with data entry on a computer

• Familiarity with Microsoft Office Suite

• Ability to resolve conflicts with patience and empathy

Become an essential part of the MCI team, delivering solutions and support to customers nationwide.
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