Customer Care Representative

Enhance your customer service skills as a Customer Care Representative at MCI in Sydney, NS. Engage with clients, solve inquiries, and offer product upselling while enjoying flexible schedules.

This role focuses on providing exceptional support for various projects on behalf of leading brands. As a Customer Care Representative, you will handle inbound calls, resolve customer queries, and maintain a positive atmosphere. Strong organizational and communication skills are essential for success in this position.

Key Responsibilities:

• Manage inbound and outbound customer contacts promptly

• Ensure first call resolution through effective problem-solving

• Research and coordinate with teams to resolve issues

• Accurately process and document customer claims

• Attend training sessions to stay updated on procedures

Requirements:

• Must be 18 years or older

• High school diploma or equivalent

• Strong communication and organizational skills

• Ability to type 20+ words per minute

• Customer service orientation and conflict resolution skills

Utilize your communication skills and customer focus to thrive at MCI in Sydney.
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