Customer Support Specialist

Join MCI as a Customer Support Specialist in Sydney, NS to provide exceptional service to a variety of clients. Handle inquiries, process requests, and contribute to customer satisfaction in an effective manner.

This position focuses on managing inbound calls and addressing customer concerns while identifying upselling opportunities. Ideal candidates should have a positive attitude, effective communication, and strong problem-solving skills. You will receive world-class training to help turn knowledge into customer victories and foster long-lasting connections.

Key Responsibilities:

• Manage inbound and outbound customer interactions promptly

• Resolve customer inquiries on the first interaction

• Document all customer interactions accurately

• Research and coordinate solutions with internal teams

• Stay updated with new processes through training

Requirements:

• Minimum age of 18 required

• High school diploma or equivalent preferred

• Strong typing skills (20+ words per minute)

• Reliability and punctuality are essential

• Customer service orientation is a must

Bring your customer service expertise to MCI and help enhance the customer experience.
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