Spanish Bilingual Sales Representative
Job Description & How to Apply Below
MCI is a leading tech-enabled business services company with a robust call center footprint across the USA and multiple countries. MCI delivers customer experience (CX) and business process outsourcing (BPO) solutions across healthcare, retail, government, education, telecom, technology, and financial services. Our contact centers are powered by on‑site and remote agents, leveraging advanced technology to enhance customer journeys, drive scalability, and reduce costs.
We are hiring a Spanish Bilingual Sales Representative to engage with Spanish- and English-speaking customers, promote products and services, resolve inquiries, and build lasting relationships. Fluency in both languages and a passion for sales and service are required.
POSITION RESPONSIBILITIES
Key Responsibilities:
Conduct inbound and outbound sales calls in Spanish and English.
Identify customer needs and recommend appropriate products or services.
Build rapport and trust with clients to drive customer loyalty and repeat business.
Upsell and cross‑sell offerings based on customer profiles and preferences.
Maintain accurate records of customer interactions and sales activities.
Collaborate with internal teams to ensure seamless customer experiences.
Meet or exceed individual and team sales targets.
Stay informed on product updates, promotions, and industry trends.
Handle customer inquiries and resolve issues with professionalism and empathy.
QUALIFICATIONS
Required:
Fluent in Spanish and English (spoken and written).
High school diploma or equivalent.
Strong communication and interpersonal skills.
Proven ability to meet sales goals and deliver excellent customer service.
Comfortable using CRM systems and sales tools.
Ability to multitask and manage time effectively.
Self‑motivated with a positive attitude and team spirit.
Preferred:
1+ year of experience in sales, customer service, or call‑center environments.
Familiarity with Microsoft Office Suite and Windows-based systems.
Experience working with diverse customer bases.
COMPENSATION AND BENEFITS
Starting compensation is based on experience. In addition to base pay, MCI offers a comprehensive benefits package:
Paid Time Off: Earn PTO and paid holidays.
Health Benefits:
Full‑time employees are eligible for supplemental health coverage through Blue Cross.
Life Insurance: Access life insurance options.
Supplemental Insurance: Accident and critical illness coverage.
Career Growth: Internal promotion focus and advancement opportunities.
Paid Training: Earn while you learn new skills.
Work Environment: Team‑oriented culture with casual dress code.
PHYSICAL REQUIREMENTS
This role is a professional office position. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. Frequent computer use, operation of office equipment, and occasional light lifting up to 40 pounds are required.
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request to qualified applicants or employees with a disability, unless such accommodations would cause undue hardship.
EQUAL OPPORTUNITY EMPLOYER
At MCI, diversity and inclusion are core values. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination and harassment. MCI considers qualified applicants with criminal histories in accordance with local and federal requirements.
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