Customer Service Representative NS
Job in
Sydney, Nova Scotia, Canada
Listed on 2026-06-27
Listing for:
MCI
Full Time
position Listed on 2026-06-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
This position entails addressing customer questions and handling calls for well-known brands. You will engage with customers, handle their inquiries with professionalism, and identify opportunities to upsell. Strong interpersonal skills and the ability to manage multiple tasks are critical for this role.
Key Responsibilities:
• Address inbound and outbound customer inquiries professionally
• Resolve issues effectively for first call resolution
• Document claims accurately in the system
• Escalate unresolved concerns to appropriate personnel
• Attend training to enhance product knowledge
Requirements:
• 18 years of age or older
• High school diploma or equivalent qualification
• Excellent written and verbal communication skills
• Ability to type quickly and accurately
• Customer-oriented mindset and problem-solving aptitude
Empower your career by providing exceptional customer service at MCI in Sydney.
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