Customer Service Representative

Elevate customer experiences as a Customer Service Representative with MCI in Sydney, NS. This on-site role focuses on inbound support, troubleshooting, and assisting customers with product inquiries.

MCI is hiring a Customer Service Representative to manage inbound and outbound customer interactions. This position involves resolving inquiries, processing claims, and utilizing various systems for account management. You will be the professional face of recognizable global brands while maintaining adherence to scripts and protocols.

Key Responsibilities:

• Handle inbound and outbound customer contacts professionally

• Listen and resolve customer inquiries effectively

• Utilize systems for account management tasks

• Document and process customer claims accurately

• Escalate issues to management when necessary

Requirements:

• Must be 18 years or older

• High school diploma or equivalent

• Experience with data entry and computers

• Excellent communication skills in English

• Familiarity with Microsoft Office Suite and applications

Become a vital resource in customer support and bring solutions to MCI's valued clients in Sydney.
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