Customer Care Representative NS

Elevate your customer service career with MCI as a Customer Care Representative in Sydney, NS, providing essential support and sales assistance to clients nationwide.

In this full-time position, you will focus on troubleshooting customer queries and guiding them through new product offerings. You need to utilize your communication skills for swift resolution and seamless account management, ensuring a positive customer experience. This role demands a proactive approach to problem-solving and effective call handling.

Key Responsibilities:

• Manage inbound/outbound calls promptly and courteously

• Understand and address clients' needs efficiently

• Document claims accurately in the system

• Follow client program processes and scripts diligently

• Escalate unresolved issues to managerial staff

Requirements:

• At least 18 years old

• High-school diploma or equivalent

• Proficient in data entry and Microsoft Office

• Strong communication and organizational skills

• Reliable attendance and punctuality

Bring your customer service passion to MCI and thrive in a supportive work culture.
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