Technical Support Agent MCI

Position: Full-Time Technical Support Agent MCI
Start your career in customer service with MCI as a Full-Time Technical Support Agent. Engage with customers through phone interactions and troubleshoot various account issues effectively.

This entry-level position requires excellent communication skills with a strong emphasis on troubleshooting technical issues. You will interact with a diverse range of customers to provide support and promote MCI's products and services. On-the-job training will be provided, ensuring you have the tools needed to succeed in a dynamic work environment.

Key Responsibilities:

• Handle inbound and outbound customer contacts professionally

• Ensure first call resolution through effective problem-solving

• Document and process customer claims accurately

• Utilize knowledge base to answer customer inquiries

• Attend training to stay updated on program knowledge

Requirements:

• Must be 18 years or older

• High school diploma or equivalent

• Reliable attendance and punctuality

• Strong written and oral communication skills

• Basic knowledge of Microsoft Office and Windows OS

Embrace the challenge of delivering top-notch customer service at MCI with your communication and technical skills.
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