Customer Support Agent

Position: Customer Support Agent at MCI
Step into a rewarding role as a Customer Support Agent with MCI, located in Sydney, Nova Scotia. Engage in both inbound and outbound service while resolving customer queries effectively.

MCI seeks enthusiastic individuals ready to take on a diverse range of support tasks, from incoming calls to promoting services. This position offers comprehensive training and has clear pathways for career advancement—perfect for those looking to grow in customer service.

Key Responsibilities:

• Professionally manage inbound and outbound customer calls

• Ensure customer satisfaction through problem resolution

• Document claims and manage customer interactions

• Conduct fact-finding discussions to understand needs

• Maintain compliance with information confidentiality

Requirements:

• Must be at least 18 years old

• High school diploma or equivalent required

• Strong organizational and typing skills with 20+ wpm

• Familiarity with Microsoft Office applications

• Dependable and able to maintain a consistent attendance

Become an integral part of MCI's customer service team and enhance your career potential while delivering satisfaction.
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