Customer Service Agent

Enhance customer satisfaction with MCI as a Customer Service Agent in Sydney, NS. Handle inbound inquiries and outbound calls while providing exceptional service to clients.

At MCI, we seek motivated Customer Service Agents to manage inbound and outbound calls, assist with customer inquiries, and promote new products. This key role supports a diverse clientele, including established global brands and government programs. Ideal candidates possess excellent organizational and communication skills, with a strong desire to solve problems and help customers.

Key Responsibilities:

• Manage inbound and outbound contacts professionally

• Ensure first call resolution through effective call handling

• Document and process customer claims accurately

• Research and resolve customer issues efficiently

• Attend training sessions to stay updated on procedures

Requirements:

• High school diploma or equivalent required

• Excellent communication and organizational skills

• Ability to type 20+ words per minute

• Knowledge of Microsoft Office Suite

• Must be 18 years or older

Drive customer engagement and satisfaction through excellent service and effective problem-solving at MCI in Sydney.