Customer Service Agent
Job in
Sydney, Nova Scotia, Canada
Listed on 2026-09-15
Listing for:
MCI
Full Time
position Listed on 2026-09-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Join MCI’s team in Sydney, NS, as a Customer Service Agent and engage customers through both inbound and outbound calls. This role is vital for enhancing client relationships.
As a Customer Service Agent at MCI, you will navigate inquiries and assist customers with their needs across various industries. The position involves making outbound calls, ensuring call resolutions, and fostering customer satisfaction. We value candidates who thrive in dynamic environments and are eager to assist customers with their queries.
Key Responsibilities:
• Provide timely and professional customer support via calls
• Resolve customer issues on the first try for satisfaction
• Coordinate with other departments to address inquiries
• Accurately document all interactions and claims
• Participate in ongoing training to improve service skills
Requirements:
• Must have a high school diploma or equivalent
• Strong oral and written communication skills
• Familiarity with Microsoft Office applications
• Type swiftly—20+ words per minute
• Must be at least 18 years old
Become part of MCI's commitment to outstanding customer experiences in Sydney, NS.
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