MCI Call Center Sales Representative

Join MCI as a Call Center Sales Representative, where your role focuses on enhancing customer engagement through effective communication. This opportunity requires a dedication to service excellence and upselling.

We are searching for Call Center Agents to support our wide array of clients, including government programs and leading brands. In this role, you will respond to customer inquiries, provide solutions, and promote new products. You will have many pathways for advancement, fueling your career growth.

Key Responsibilities:

• Handle customer inquiries with courtesy and professionalism

• Resolve issues ensuring first call resolution

• Accurately process customer claims and requests

• Document interactions in the system effectively

• Adhere to all required policies and procedures

Requirements:

• High school diploma or equivalent required

• Must be 18 years and older

• Proficient in Microsoft Office Suite

• Strong written and oral communication skills

• Ability to troubleshoot and resolve customer concerns

Take the first step in your professional journey by excelling in customer interaction and sales with MCI.