Inbound and Outbound Call Center Representative

Drive customer engagement as an Inbound and Outbound Call Center Representative at MCI in Sydney, NS. Support both existing inquiries and proactively reach out to enhance service experience.

In this role at MCI, you will manage inbound calls and reach out to customers, addressing questions and suggesting tailored solutions. Your problem-solving capabilities and attention to detail will ensure customer satisfaction and proper documentation of claims. The position requires adherence to security protocols and regular training to maintain program knowledge.

Key Responsibilities:

• Respond to inbound calls and manage outbound inquiries

• Document and process customer claims in detail

• Resolve customer issues and escalate when necessary

• Attend meetings and maintain knowledge of systems

• Follow policies regarding confidential information

Requirements:

• Minimum age of 18

• High school diploma or equivalent

• Previous customer service experience preferred

• Proficient in Microsoft Office Suite

• Strong organizational and communication abilities

Join MCI's diverse team and provide top-notch service to customers in Sydney.