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Job Description & How to Apply Below
MCI is seeking enthusiastic candidates ready to help customers through effective problem-solving and support programs. You will engage with clients by answering questions, resolving concerns, and troubleshooting technical issues.
This role offers a chance to work in a fast-paced environment with plenty of training and career growth opportunities.
Key Responsibilities:
• Answer inbound customer inquiries professionally and courteously.
• Resolve customer concerns through effective problem-solving.
• Troubleshoot basic technical and account-related issues.
• Process customer requests and maintain accurate account records.
• Document customer interactions using company systems.
Requirements:
• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Basic computer and data entry skills needed.
• Previous customer service experience preferred.
Help create outstanding customer experiences as a key representative at MCI in Sydney.
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