Customer Support Agent at MCI
Job in
Sydney, Nova Scotia, Canada
Listed on 2026-10-10
Listing for:
The Sydney Call Centre
Full Time
position Listed on 2026-10-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
MCI seeks enthusiastic individuals for the Customer Support Agent role. This position emphasizes telephone interactions, effective call handling, and the resolution of customer concerns. You will utilize your problem-solving skills to ensure first-call resolutions and document claims accurately while adhering to company policies.
Key Responsibilities:
• Handle inbound and outbound customer interactions professionally
• Achieve first-call resolution through effective problem solving
• Research to resolve customer issues accurately
• Document and process customer claims in company systems
• Follow scripts and policies to ensure satisfaction
Requirements:
• Must be 18+ with a high school diploma or equivalent
• Excellent written and verbal communication skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office Suite
• Strong troubleshooting and conflict resolution abilities
Elevate your customer service career with MCI by embodying empathy, positivity, and professionalism.
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