Collections Representative at MCI

Elevate your career as a Collections Representative with MCI, leveraging ethical recovery strategies and excellent negotiation skills to help customers resolve their accounts. This role involves working both remotely and on-site to connect with clients in a supportive environment.

As an experienced Collections Representative at MCI, your role will require handling past-due consumer accounts with professionalism and empathy. You will utilize advanced contact center technology to negotiate payment options effectively, ensuring a customer-focused approach throughout. Your skills in conflict resolution and relationship building are crucial for achieving recovery goals and maintaining brand integrity.

Key Responsibilities:

• Make outbound and inbound calls for account discussions

• Utilize technology to locate and communicate with customers

• Understand customer situations and propose payment options

• Negotiate arrangements delicately and professionally

• Address concerns and work towards resolution

Requirements:

• Minimum 1 year of contact center or customer service experience

• High school diploma or equivalent required

• Strong verbal and written communication skills

• Ability to type 20+ words per minute

• Proficient in Microsoft Office Suite

Become part of MCI’s team and contribute to helping customers get back on track with their accounts while honing your collection expertise.