Bilingual Customer Service Representative

Elevate your career at MCI as a Bilingual Customer Service Representative, where you will support inbound calls and assist clients effectively. Join a supportive environment that prioritizes your growth and customer satisfaction.

This position involves engaging with a diverse range of customers, addressing inquiries, troubleshooting basic issues, and providing assistance while representing top global brands. Strong communication skills and a positive mindset are essential as you work with both commercial clients and public sector programs.

Key Responsibilities:

• Handle inbound and outbound customer contacts professionally

• Listen actively to understand and solve customer needs

• Use internal tools for account management and inquiries

• Identify sales opportunities and promote products

• Escalate complex issues effectively to management

Requirements:

• Minimum 18 years of age

• High school diploma or equivalent

• Proficient in written and verbal communication

• Ability to type 20+ words per minute

• Experience with Microsoft Office Suite

Bring your communication skills and customer-centric approach to MCI and help shape remarkable customer experiences.