Call Centre Agent at MCI
Job in
Sydney, Nova Scotia, Canada
Listed on 2026-10-10
Listing for:
The Sydney Call Centre
Full Time
position Listed on 2026-10-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Customer Success Management, HelpDesk/Support
Job Description & How to Apply Below
Kickstart your career with MCI as a Full-Time Call Centre Agent. This role involves supporting inbound and outbound customer service interactions for a diverse range of brands and government programs.
As an Entry-Level Call Centre Agent, you will engage with customers through calls, addressing inquiries, and suggesting new products. This is an excellent entry point for those eager to develop their customer service skills and explore career advancements in Supervisor, Trainer, or Operations Management roles.
Key Responsibilities:
• Handle inbound and outbound customer contacts professionally
• Ensure first call resolution through effective problem-solving
• Document customer claims accurately in the system
• Research information to assist with customer inquiries
• Attend training sessions to stay updated on processes
Requirements:
• Must be 18 years or older
• High school diploma or equivalent required
• Strong communication skills both written and verbal
• Basic knowledge of Microsoft Office Suite
• Reliable with a focus on customer satisfaction
Bring your enthusiasm and dedication to MCI and help us deliver exceptional service.
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