Bilingual Customer Service Representative

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We’re hiring
Bilingual Customer Service Representatives
to join our growing team and support
inbound customer service
,
help desk
, and
back-office operations
for both
commercial clients
and
public sector programs
.

In this role, you’ll handle
inbound inquiries
, assist with
product and process-related questions
, and troubleshoot
basic technical issues all while representing some of the
most recognized brands in the world
. If you’re a strong communicator with a passion for helping others, we want to hear from you!

Key Responsibilities:

• Handle inbound and outbound callsin a courteous and professional manner
• Resolve customer issues withfirst-call resolution strategies
• Research and coordinate with internal departments to resolve inquiries
• Accurately document customer interactions and claims in CRM systems
• Use internal knowledge bases and training to answer questions confidently
• Follow all required scripts,policies, and confidentiality protocols
• Escalate complex issues to supervisors when needed
• Stay current on program updates through training and team meetings
• Meet allattendanceandschedulerequirements

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be
  18 years or older
• High school diplomaor equivalent
• Excellent written and verbal communication skills
• Ability to type
  20+ words per minute
• Basic proficiency in Microsoft Office Suite(Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Reliable and punctual with strong time management skills
• Strong problem-solving,conflict resolution, and customer service skills
• Able tomulti-task, stay focused, and work independently
• Team-oriented with a positive, customer-first mindset
• Comfortable in afast-paced, dynamic environment

• 1+ year of experience in customer service,technical support,inside sales,back-office,chat, or administrative support
• Experience working onstate or federal programs

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our…