MCI Collections Agent Position

Join MCI’s professional team as a Collections Agent, where you'll negotiate payment plans and foster positive customer relationships. This role is essential in helping customers achieve their financial goals while ensuring timely recoveries.

As a Collections Agent, you will engage with customers using advanced technology and recovery strategies. This experienced-level position requires strong negotiation skills and the ability to build trust with clients. You'll undergo professional training and contribute to achieving monthly performance goals.

Key Responsibilities:

• Utilize contact technology for account recovery

• Negotiate payment plans with empathy and professionalism

• Make and receive calls to resolve customer accounts

• Follow established scripts and procedures accurately

• Attend training sessions to stay informed on updates

Requirements:

• At least 18 years of age

• High school diploma or equivalent

• Excellent communication and organizational skills

• Basic knowledge of Microsoft Office

• Customer service background required

Bring your persuasive skills and customer focus to MCI and help clients manage their financial obligations effectively.