MCI Customer Service Agent Position

Become a vital part of MCI as a Customer Service Agent in a mid-shift role. Help deliver exceptional customer experiences through inbound and outbound interactions while resolving issues efficiently.

MCI, a leader in business services and customer experience, seeks dedicated Customer Service Agents. Ideal candidates should excel in problem-solving, communication, and troubleshooting, thriving in fast-paced environments. Engage with clients from renowned brands, ensuring their needs are met effectively during every call.

Key Responsibilities:

• Provide courteous support via inbound and outbound calls

• Troubleshoot and resolve customer issues for first-call resolution

• Use internal systems to retrieve necessary customer information

• Collaborate with teams to solve complex inquiries

• Document customer interactions accurately

Requirements:

• Must be at least 18 years old

• High school diploma or equivalent required

• Strong verbal and written communication skills

• Proficient in Microsoft Office and Windows

• 1+ year in customer service preferred

Use your skills in a dynamic role that values customer satisfaction and teamwork at MCI.