Bilingual Customer Support Representative at MCI

Elevate customer engagement at MCI as a Bilingual Spanish Call Center Representative. Deliver exceptional support in both English and Spanish for diverse service programs.

MCI is seeking motivated individuals for the Bilingual Spanish Call Center Representative role. In this full-time, on-site position, you'll handle inquiries, troubleshoot basic issues, and manage accounts—all while building strong customer relationships.

This role offers a pathway for career advancement into supervisory and operations management positions.

Key Responsibilities:

• Handle inbound and outbound customer interactions professionally

• Deliver outstanding support in English and Spanish

• Troubleshoot technical issues and assist with accounts

• Identify opportunities to recommend additional services

• Document customer interactions accurately in systems

Requirements:

• Fluency in English and Spanish with strong communication skills

• High school diploma or equivalent required

• Experience in customer service or technical support preferred

• Strong problem-solving and analytical skills

• Reliable wired high-speed internet connection for remote tasks

Support MCI’s mission by fostering harmonious customer experiences that enhance engagement and satisfaction.