Call Center Trainer – Agent Development

Position: MCI Call Center Trainer – Agent Development
Lead agent success with MCI as an Experienced Call Center Trainer, delivering training programs that foster agent growth in a collaborative setting.

Your role will focus on effective onboarding and upskilling across client projects.

This position requires you to design training content, facilitate various training sessions, and conduct assessments to refine learning approaches. You'll also provide continuous support to ensure agents meet performance standards and facilitate ongoing improvements through effective training strategies.

Key Responsibilities:

• Facilitate comprehensive training for new hires

• Create and refresh training materials and e-learning resources

• Identify training needs and adapt solutions accordingly

• Evaluate and report on training effectiveness

• Support agents post-training with coaching sessions

Requirements:

• At least 3 years in a training role within BPO or contact center

• Excellent facilitation and verbal communication skills

• Experience with online learning management systems

• Knowledge of adult learning techniques

Champion agent development and training excellence at MCI.
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