Call Center Trainer at MCI

Elevate agent performance as an Experienced Call Center Trainer r responsibility will span onboarding, upskilling, and enhancing training across various client campaigns, both on-site and remote.

MCI seeks a highly skilled call center trainer with over three years of experience in BPO environments. You will design training materials, assess agent needs, and evaluate training effectiveness. Your efforts will directly contribute to the success and growth of MCI agents, ensuring they are equipped with the necessary skills to excel in a fast-paced atmosphere.

Key Responsibilities:

• Facilitate comprehensive new hire training programs

• Design and update engaging training materials

• Conduct training needs assessments and recommend solutions

• Evaluate training effectiveness through assessments and feedback

• Provide ongoing coaching and support to agents

Requirements:

• 3+ years of training experience in a contact center

• Strong facilitation and communication skills

• Proficiency in LMS platforms and virtual training tools

• Knowledgeable in adult learning principles

• Experience with instructional design techniques

Empower MCI’s workforce through impactful training while developing your career in a supportive environment.
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