MCI Call Center Training Specialist

Become a Call Center Training Specialist at MCI to empower agents through effective training programs. Focus on onboarding and continuous enhancement in a fast-paced environment.

In this pivotal role at MCI, you will have at least three years of training experience in contact centers or BPOs. Alongside designing training programs, you will evaluate effectiveness and provide individualized coaching. This role is crucial for aligning agent skills with client needs while maintaining the high standards expected at MCI.

Key Responsibilities:

• Conduct new hire training sessions for agents

• Develop and update training manuals and content

• Analyze training needs and recommend appropriate solutions

• Measure training impact using feedback and performance data

• Support agents post-training with ongoing coaching

Requirements:

• 3+ years of relevant training experience

• Strong verbal and written communication skills

• Proficient with virtual training platforms

• Knowledge of adult learning and instructional design

• Capable of assessing training success and areas for improvement

Drive agent development through engaging training solutions at MCI while advancing your career in a diverse environment.
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