Manager Home Health Care

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Ready to Make an Impact?

The Manager of Home Health Care will lead the soft medical team in providing customers with friendly and professional service. The Manager of Home Health Care is responsible for the overall operation of the Home Health Care department, including sales, profitability and supervision of HHC consultants, and actively contributes to a positive and productive working environment.

Here’s Where You’ll Be Focusing:
People Leadership

• Show leadership in establishing a professional image in the home health care centre
• Demonstrate cooperation and enthusiasm for home health care initiatives; flexibility in response to situations outside the norm
• Partner with other departments in overall store strategic direction and team spirit
• Create a culture of selling, coaching and development of all employees which embraces a passion for health and wellness
• Manage direct reports including selection, orientation, training and development, performance management, succession planning and compensation
• Ensure communication of operational requirements and changes to Home Health Care department employees
• Show initiative and progressive attitude toward store initiatives
• Delegate appropriately to achieve Home Health Care department objectives

Customer Offering

• Demonstrate warmth, empathy, and compassion toward the customer and the privacy of the service offered
• Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit
• Identify sensitive customer needs and use discretion when providing service
• Provide patient counseling and demonstrate home health care products (e.g., blood glucose meter; blood pressure machine)
• Execute winning conditions

Policy/Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered to
• Adhere to Federal/Provincial legislation and third‑party plan regulations; use the Third‑Party Plan Reference Manual for current information on how to bill properly
• Manage department budget and perform department administrative duties as required
• Ensure efficient operation of the department to achieve all financial targets and deliver on budgeted KPI’s

Employee Relations

• Be known as the supervisor who actively supports an environment of positive relations

Other Duties

• Provide feedback for continuous improvement and create action plans to improve department operations and employee performance
• Support all company initiatives, programs and standards
• Detail to healthcare providers within your area and complete detailing log quarterly
• Maintain a clean and safe work environment as per company requirements
• Other duties as required

What You Have to Offer

• Above average communication skills (both oral and written)
• Full knowledge of Home Health Care operations and programs
• Team‑player committed to customer service excellence
• Leadership and team‑building skills
• Strong attention to detail and organizational skills
• Knowledge of soft medical operations and programs
• Proficient use of Chainware

Preferred

• Knowledge of 3rd‑party plans

Required

• High School Diploma
• Minimum of 5 years in the Health Care industry

Preferred (Expanded)

• Experience in a retail home‑health care or nursing environment
• Surgical fitting experience (including fitting of mastectomy products, compression stockings)
• Relevant courses within the Home Health Care industry
• Experience with Sobeys/Lawtons POS (point of sale) system

We offer a comprehensive Total Rewards package, which varies by role and is designed to help our teammates live better – physically, financially and emotionally.

Our Total Rewards Programs Goes Well Beyond Your Paycheque

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance*.
• Access to Virtual Health Care Platform
  * and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings*.
• A 10% in‑store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable*.
• Learning and Development Resources to fuel your professional growth.
• Paid Vacation, eligible only after working a set number of hours/days worked.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

Please note:

successful candidates will be required to provide documentation to prove their legal ability to work in this position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

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