Entry-Level Technical Support Specialist

Launch your career with MCI as an Entry-Level Technical Support Specialist, interacting with a diverse customer base. Thrive in a supportive, training-focused environment.

In this role, you will be tasked with assisting both residential and business clients with their technical issues while upselling services. This position allows you to gain experience in a fast-paced contact center, working closely with customers to ensure top-tier service. Ideal for motivated candidates looking for professional growth.

Key Responsibilities:

• Respond to inbound calls with professionalism and efficiency

• Achieve resolution on technical issues with care

• Document interactions in company systems accurately

• Utilize training resources to assist and resolve inquiries

• Attend scheduled meetings for process updates

Requirements:

• High school diploma or equivalent and at least 18 years old

• Excellent typing and computer skills

• Strong customer service orientation

• Ability to troubleshoot and follow up on problems

• Consistent attendance and punctuality are necessary

Drive your technical support journey forward with MCI, where your skills can shine.
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