Technical Support Representative at MCI

Empower customers in your role as a Technical Support Representative s entry-level role combines technical support, customer service, and sales to provide an exceptional experience.

Your daily activities will involve assisting both residential and business customers through various inbound calls. While no prior experience is necessary, applicants should be motivated and eager to learn in a dynamic environment. Strong communication and a passion for problem-solving will drive your success in this role.

Key Responsibilities:

• Manage inbound and outbound calls with professionalism

• Ensure issues are resolved on the first call when possible

• Document all interactions systematically in relevant systems

• Research customer inquiries and escalate as needed

• Attend training sessions to stay informed about products

Requirements:

• Must be at least 18 years old

• High school diploma or equivalent required

• Basic understanding of Microsoft Office programs

• Effective communication skills both written and verbal

• Strong orientation towards customer satisfaction

Join MCI and thrive as a technical support professional, contributing to a positive customer journey.
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