Zuora Solutions Architect

Role Summary

We’re seeking an experienced Zuora Solutions Architect to join our team in a hands‑on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required.

• Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
• Partner cross‑functionally with Sales, Finance, Rev Ops, and Engineering to support and optimize the SaaS subscription and order‑to‑revenue lifecycle.
• Support end‑to‑end order‑to‑revenue processes by troubleshooting issues, performing root‑cause analysis, and implementing sustainable solutions.
• Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
• Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.

• 3+ years of stakeholder management experience and direct partnerships with Finance, Rev Ops, Sales, and Engineering members.
• 6 months – 1+ year of hands‑on experience configuring, customizing, and supporting Zuora Billing in a production environment.
• Experience with Zuora Orders and Orders API.
• Experience in writing solution documents, POCs, and analyzing issues.
• Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.

• Experience with quote‑to‑cash and financial systems such as Zuora, Salesforce (including CPQ), Net Suite, or Rev Pro.
• Conducting demos and design walkthrough sessions with other teams and stakeholders.
• Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report).

The base pay for this position ranges from CAD $90,100.00 to $ per year, depending on geographic location and other factors. Bonuses and a competitive benefits package—medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program—are also provided.

This role is primarily remote but may require in‑person participation at company events held at Survey Monkey offices or locations.

Survey Monkey is an equal‑opportunity employer committed to a workplace free from harassment and discrimination. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by applicable law. Accommodations are available for applicants with disabilities.