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Job Description & How to Apply Below
This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay RangeCA $60,000.00/yr - CA $80,000.00/yr
CompensationCAD $60,000 to CAD 80,000 depending on experience.
ExperienceExp: 4-10 years of work experience
Responsibilities- Respond to and triage support questions and support requests from engineers
- Extract relevant information from log files and other sources to debug, identify owners or root causes
- Write basic tools and test cases to improve the speed and quality of support
- Work with technical writers to improve documentation in areas covered by support
- Produce reports for leadership with data on performance of the program
- Provide insights and suggestions on product development and the product roadmap; contribute to product development.
- Manage and elevate engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles.
- Develop debugging scripts and documentation to automate and speed up responses and provide actionable feedback to the engineering team.
Associate
Employment TypeFull-time
Job FunctionInformation Technology
IndustriesIT Services and IT Consulting
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