Technical Support Representative

Elevate customer experiences with MCI as a Technical Support Representative in Sydney, NS. Resolve technical issues and provide top-notch service while working with cutting-edge technology.

MCI is seeking a motivated Technical Support Representative who will act as the first point of contact for customers across Canada. In this role, your responsibilities will include diagnosing technical issues, answering inquiries, and delivering support to enhance customer satisfaction. You will thrive in a dynamic environment that encourages growth through ongoing training.

Key Responsibilities:

• Respond to inbound and outbound customer inquiries professionally

• Resolve technical issues aiming for first-contact resolution

• Research and retrieve information to address concerns

• Document customer interactions accurately

• Collaborate with departments to resolve complex challenges

Requirements:

• High school diploma or equivalent

• Strong written and verbal communication skills

• Basic proficiency in Microsoft Office

• Problem-solving abilities in high-pressure situations

• Must be at least 18 years old

Deliver exceptional tech support with MCI and contribute to improving customer journeys!
#J-18808-Ljbffr