Technical Support Representative

Join MCI as a Technical Support Representative in Sydney, NS, assisting customers with technical issues via phone, chat, and email. You'll provide essential support and troubleshooting across various platforms.

This role requires tech-savvy individuals with strong problem-solving skills. Your responsibilities include first-level technical support, guiding customers through solutions, and documenting issues. Staying updated on product knowledge while ensuring high customer satisfaction is vital.

Key Responsibilities:

• Provide technical support through phone, chat, and email

• Troubleshoot hardware and software connectivity problems

• Guide customers step-by-step to solve issues

• Document all interactions and technical resolutions

• Escalate complex issues to higher-level teams

Requirements:

• Minimum 18 years of age

• High school diploma or GED is essential

• Fluent in English and Spanish

• Basic knowledge of computer systems required

• Prior tech support experience is a plus

Contribute your communication skills and tech knowledge to enhance customer experiences with MCI in Sydney.
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