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Job Description & How to Apply Below
Join MCI’s mission to enhance customer satisfaction as a Technical Support Representative located in Sydney, NS. Your expertise will resolve technical queries and deliver exceptional service.
In this role, you'll be the primary contact for customers, addressing their inquiries and troubleshooting technical issues with efficiency. MCI values a collaborative spirit, and you'll connect with various departments to provide comprehensive support. Continuous learning is encouraged as you build your career in a thriving environment.
Key Responsibilities:
• Handle inbound and outbound customer communications timely
• Efficiently resolve technical issues at first contact
• Gather and document relevant customer information accurately
• Escalate unresolved issues to appropriate personnel
• Participate in ongoing training and team meetings
Requirements:
• Must have a high school diploma or equivalent
• Strong communication and typing skills
• Familiarity with Windows operating system
• Ability to multitask in a fast-paced environment
• Must be 18 years and older
Bring your problem-solving skills and customer-first mindset to MCI, and enhance the overall customer experience!
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