Hardware​/Tools Associate

Job Description

As a sales Associate, you will need to maintain the highest standards of safety, service and merchandising. The job can be quite physical and involves standing, walking and lifting. You will need to learn our products and policies and seek assistance when asked a question that you are unable to answer, or you need help lifting a heavy item.

• Provide welcoming, attentive customer service – greet customers, answer questions, help them find what they need, and support them through the checkout and delivery-arrangement process.
• Maintain strong in-store standards – support inventory counts, restock shelves, and ensure merchandise is clean, organized, and easy for customers to access.
• Learn about new products and participate in department training to better support customers on the floor.
• Work safely by following all workplace safety procedures and maintaining a hazard-free environment.
• Assist with preparing basic paperwork, including invoices and delivery documentation.
• Use the store’s computer system to keep inventory accurate when receiving new products or removing items due to damage or loss.

• Excellent communication and team player
• Sales and customer service experience
• Possess a high level of attention to details
• Ability to lift 75 lbs.
• Ability to work days/evening/weekends (rotating shifts)
• Ability to learn and operate the applicable computer system (D365) used to process orders
• Grade 12 diploma or equivalent considered an asset

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.