Security Officer; Part-time

Position: Security Officer (Part-time
Position Summary
Under the direct supervision of the Manager, Security, this position is responsible for the safety and protection of employees, guests, the facility and company assets at the site level.

This role ensures adherence to all general orders, policies, and procedures while contributing to a safe and welcoming work environment for all employees.  Above all else, must embrace and be aligned with Casino Nova Scotia’s culture and philosophy of providing outstanding entertainment experiences.

Key Responsibilities

Greets guests and controls access to casino

Monitors, documents, and reports internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities; prepares electronic statements via a non-gaming record keeping system

Enforces restricted access by unauthorized persons

Observes cashier transactions, slot drops, chip/hopper fills, and transfers; escorts cash and cash equivalent movements; may assist in fills, credits, drops and key control

Tags and reports found property; transfers items to Lost and Found

Conducts regular patrols of the facility interior and exterior as directed

Escorts guests and employees as directed

Performs identification checks as required

Refers disputes to the Security Shift Manager

Performs crowd control as directed

Responds to emergency situations as requested; takes steps to rectify problems while minimizing casino liability

May perform electronic surveillance of non-gaming facilities, including exterior and adjacent properties at some locations

May enroll guests in the Self‑Exclusion Program at some locations

Communicates effectively with all appropriate operational departments

Follows GEM customer service standards, connecting with internal and external guests to deliver an exceptional experience to both internal and external guests every day

Develops and cultivates strong working relationships with all stakeholders: guests, ownership, employees, vendors, and regulators

Ensures compliance with licensing laws, health and safety, and other statutory regulations

Performs other duties as assigned or directed

Education and Qualification Requirements

Embraces the Casino Nova Scotia culture and philosophy and has a playful, infectious, and "all about the guest" attitude

High School Diploma

Serving It Right, Smart Serve, or IGB certification

Must be willing to recertify for Use of Force every 3 years

Occupational First Aid Level 2 an asset

Can understand, speak, and write English; fluency in other languages an asset

Previous security experience an asset

Work Environment Considerations
Regular casino environment, standing and walking for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, some exposure to verbal or physical abuse, non‑traditional work hours.

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