General Manager

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• Model and create an environment where the Guest is always right; ensure a positive Guest service experience.
• Respond quickly and positively to Guest concerns.
• Hire high-quality staff who demonstrate and ensure consistent Guest satisfaction.
• Ensure all employees are trained and empowered to deliver total Guest satisfaction.
• Evaluate employee performance to maintain high Guest satisfaction levels.
• Continuously improve skills, knowledge, and morale of staff.
• Train, coach, and provide regular performance feedback.
• Maintain a fun and enjoyable working environment.
• Develop and execute the business plan, including fiscal responsibilities, manpower planning, and local marketing.
• Utilize labor effectively to meet budget.
• Be responsible for financial results.
• Implement company-wide marketing programs.
• Enforce all labor laws and uphold food safety, handling, and sanitation standards.
• Model and encourage CKE shared values.
• Focus on and be driven by the Guest experience.
• Maintain high personal integrity, treating all employees with honesty, respect, and dignity.
• Be performance-oriented, clearly communicate expectations, recognize good performance, and address poor performance.

Education: High school diploma or equivalent.

Experience: 3–5 years in management, preferably in a restaurant setting.

Hours: Able to work 47.5–50 hours weekly with flexible scheduling.

Skills & Abilities: Basic computer skills, financial aptitude, organizational skills, team building, problem-solving, good communication.

Physical Abilities: Ability to work long hours, stand for extended periods, lift 50–75 pounds, and work with cleaning products.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Restaurants